# Tips & Tricks Tuesday: Exclude to Include **URL:** \ **Category:** My Zooz\ **Created:** [August 20, 2024, 11:21pm UTC](https://www.zoozcommunity.com/t/tips-tricks-tuesday-exclude-to-include/293 "2024-08-20T23:21:21Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Sara](https://yyz1.discourse-cdn.com/flex003/user_avatar/www.zoozcommunity.com/sara/32/26_2.png) [@Sara](https://www.zoozcommunity.com/u/Sara)\ **Post date:** [August 20, 2024, 11:21pm UTC](https://www.zoozcommunity.com/t/tips-tricks-tuesday-exclude-to-include/293/1 "2024-08-20T23:21:21Z")
Ever had trouble pairing a sensor or switch with your Z-Wave hub? You’ve done your research, installed similar devices before, and you’re sure this unit is compatible with your hub—yet it just won’t include. Frustrating, right? No worries, Z-Wave has a nifty trick: just exclude it! It absolutely sounds counter-intuitive, but any Z-Wave device can be excluded from any Z-Wave hub at any time, regardless of inclusion status. That device you weren’t able to exclude from your now-dead hub? Simply exclude it from your new hub and you’ll be on your way. Exclusion basically works as a soft Z-Wave reset for a device, and resolves issues that factory reset often can’t. **Why would I exclude something that’s never been included?** There are two main reasons: 1. **Configuration Errors:** Sometimes during the pairing process, configuration errors can occur. As a result, the device might not be successfully paired but also not ready for another attempt. It needs to be excluded first. 2. **Pre-Paired Devices:** The device might have been associated with a different Z-Wave network before it reached you (possibly tested at the factory and still part of that network). Fortunately, you can exclude a Z-Wave device from any network using your controller. You can find device-specific exclusion instructions in each device manual, and we cover the hub exclusion steps for the most popular Z-Wave hubs in our [Zooz Support Portal](https://www.support.getzooz.com/home/) as well. Next time you can’t seem to pair a Z-Wave device, give this a try before pulling your hair out. It just might save you from a lot of frustration!