# \#zen37

**URL:** https://www.zoozcommunity.com/tag/zen37/15.md

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## [ZEN37 800LR goes offline after a few days of inactivity on Alarm.com / 2GIG GC2e](https://www.zoozcommunity.com/t/zen37-800lr-goes-offline-after-a-few-days-of-inactivity-on-alarm-com-2gig-gc2e/854)

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**Author:** [@johnnyj17](https://www.zoozcommunity.com/u/johnnyj17)\
**Replies:** 0\
**Last updated:** [August 14, 2026, 9:41pm UTC](https://www.zoozcommunity.com/t/zen37-800lr-goes-offline-after-a-few-days-of-inactivity-on-alarm-com-2gig-gc2e/854 "2026-08-14T21:41:53Z")

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I am having a recurring issue with a Zooz ZEN37 800LR wall remote paired to an Alarm.com system using a 2GIG GC2e panel. The remote includes successfully using the standard Z-Wave inclusion process. I did not specifical…