ZEN37 Wall Remote Resources

[Agnes]

Here is a list of resources to help you troubleshoot your Zooz ZEN37 Wall Remote and navigate the documentation that’s already out there

We try our best to keep the Zooz Support Portal updated and continue adding helpful articles every day so take a look at the most popular docs first, there’s a good chance your question has already been answered!

ZEN37 FAQ: the best place to start

OTA Firmware Update Files: read all of the disclaimers carefully before applying an update to your device to avoid accidental bricking

ZEN37 Change Log: where we keep track of all the updates made to the hardware and software of the device.

ZEN37 Specs: make sure you use the device with the right battery type and install it under acceptable conditions.

ZEN37 Advanced Settings: learn how to customize your device.

Detailed Support for ZEN37 Wall Remote & Your Hub:

• ZEN37 & SmartThings
• ZEN37 & Hubitat
• ZEN37 & Home Assistant
• ZEN37 & Z-Box

[PW_extra]

Have to say I was excited to get my ZEN37, but really disappointed with the build quality. On my brand new device, both top buttons stick and don’t release immediately or smoothly. Especially when pressed off-centre, both buttons get snagged on something internal within the case, and emit a second audible “click” before the button pops out again.
Overall the impression is of something built of plastic that is too thin and too cheap, not confidence inspiring at all.

[Sara]

Hi @PW_extra , thank you for your feedback! Please reach out to our support team directly for warranty options.