In the last few month, I’ve tried to order a couple of things (~$60) a few times but my order always get canceled. It doesn’t matter what CC I use, it always get cancelled a few minutes after the order is placed. I order from other Shopify shops all the time without any issues. It seems they can’t do anything, even though I’ve ordered hundreds of dollars of gear successfully in the past from them and there is no other way to order.
Hi @edasque, this forum is for Zooz devices and we recommend contacting The Smartest House for any questions or support for your past or existing orders. We will be archiving this topic as it doesn’t refer to Zooz products. Thanks for understanding!