I have a ZEN30, where I’d like to establish direct association from the Relay Button to a ZEN76 switch. So, when the relay button is pressed on the ZEN30, the ZEN76 will toggle off and on.
(The primary dimmer on the ZEN30 directly controls an over sink kitchen light. I basically want the relay button on the zen30 to be part of a virtual 3-way with the ZEN76 to control a completely different light (the under cabinet lighting), which is directly wired to the ZEN76)
I have tried setting up the association but it does not work.
However when I setup the association the other way - from the ZEN76 to the ZEN30 (on the primary dimmer since that is the only place I have an actual controlled load) it works without issue. So, I don’t believe I have an incompatibility of security level or other issue.
I am using a Qolsys IQ4 as my hub currently.
Any suggestions or is this perhaps not supported in the way I’m attempting? Thank you
Does Qolsys assign two node ID’s for the ZEN30, and does it recognize it as two devices in your hub user interface? Most alarm panels will only recognize the double switch as a single switch, as multichannel devices are generally not supported on most alarm panels.
Yes, Qolsys and Alarm.com now support multichannel for a number of devices, including the ZEN30. It shows up as follows on the Qolsys:
A primary node of 80, with sub-nodes 80.1 (dimmer) and 80.2 (relay). They can be controlled independently on the Qolsys.
I’ve tried setting up the association under the primary node (80) as Relay Basic Set Group, and (as a second attempt) under the sub device (80.2) as Relay Basic Set Group - and the association doesn’t seem to work either way.
Here are screenshots (note that I have the associations removed for now, which is why they are blank in the screenshots)
Thank you for those details, and I apologize for the delay! Our team is currently in Vegas as the ISC-West trade show. We do have the Qolsys panel in our office for testing, so if you can let us know what firmware the ZEN30 is, our technicians will be able to test this and provide some additional insight next week.
Sorry I’ve been away from the forum for a few days. I have a small test lab as well. I’m going to test this scenario using a z-box instead of the Qolsys and see what results I get, and report back.
I was able to test this scenario in my lab and can replicate the issue on the Qolsys IQ4 panel. (The secondary button does not control the ZEN76 switch when associations are setup)
However if I use the z-box, the associations work correctly (secondary button on ZEN30 does control the ZEN76 switch!) so I believe this issue is isolated to the Qolsys.
Here are the firmware versions:
ZEN30 - Version 4.20
ZEN76 - Version 3.50
I actually have a test IQ4 as well, and I was able to replicate this on both my “production” IQ4 and the one in my test lab.
Other tests I performed (All on the Qolsys):
Map the ZEN30 relay button to something else - (I happened to have a ZEN16 multi-relay in the lab) - that DOES respond to the on/off commands via direct association!
Associating the other way - Map from the ZEN76 to the relay button on the ZEN30 does work also. [the relay clicks on the 30 in sync with the 76 being cycled on/off]
I know that is a lot of info… let me know if questions.
Hi @getoffmylawn , thank you for the extensive troubleshooting! Our technicians were able to replicate the same issue on Qolsys, and confirmed as well that there are no issues with the association on other hubs. Unfortunately, we do not have a contact with Qolsys; however, if you are able to report the issue to them as a customer, hopefully they can resolve it on the hub side. Please don’t hesitate to reach out with any other questions!
